What to Expect During an AC Repair Appointment

June 25, 2016

So, suddenly your A/C needs repair at your Waldorf home and you don’t know what that entails. It’s stressful enough to let an AC repairman into your home, but then to not be sure what they’re going to do could add a whole other level of concern. But fear not! A-PLUS Service Experts Heating & Air Conditioning is here to fill you in on the standard A/C system repair process so you’ll be informed when an expert A/C system service technician needs to visit your home.

AC Repair Starts Simple

When the repairman arrives, the first thing they should do is ask to see the thermostat. It might seem silly, but they need to inspect it to confirm that it’s not simply a thermostat settings problem. The repairman will confirm the thermostat is programmed to cool and then decrease the temperature to see if that will trigger the air conditioning system. A flawed or incorrectly connected wire could be the only thing that’s keeping you from a comfortable home.

If there is still an issue, the technician may ask you to see the circuit breaker box. They might set the circuit switches to off and then back to on to see if that activates the AC.

Getting to the nitty-gritty of AC Repair

The repairman will then most likely request to see the air conditioning equipment. Same as a doctor, the service tech will start their trial and error discovery process. There are many variables that could be the culprit of an air conditioner that isn’t running properly, and it’s up the service tech to evaluate all the possible causes starting from the most normal issues to the least. This process could take anywhere from 5 to 60 minutes or more.

During the A/C system diagnosis, they will most likely check the air filter to confirm it’s not obstructed or requires replacing. They will inspect your air conditioner’s refrigerant levels, make sure the air condenser fan is spinning properly, verify that the size of your air conditioning system is suitable for the size of your house, and inspect the wiring, electronics and safety controls.

Have answers, will fix

Once the air conditioner repairman has discovered the trouble, he or she should explain all your options. The exchange will usually start with the service tech explaining what the problem is, what part (if any) went out, how or why it went out, and what function that part has for your air conditioner.

The service tech will then go into your courses of action, which will include replacing the part and resolving the trouble, but may also entail upgrading parts of the AC system, the A/C system itself, or your whole heating and cooling system. In some cases, it may make more sense to buy a whole new heating and AC system, especially if the A/C system is past its prime, or prone to breaking down again and end up costing you more for A/C system repairs by the time it’s all said and done. The repairman will discuss how much time, effort, and cost it will take to fix the trouble.

The technician may now explain what could have been done to prevent the problem or part failure and how to avoid a future issue. This typically includes yearly maintenance, which not only helps avoid an air conditioning breakdown, but in most experiences also keeps your air conditioner’s warranty valid. Most expert AC repair businesses will offer an annual service plan so you don’t have to think about making future heating and cooling tune-up appointments for your home.

Finally, they will explain the process for repairing the failed part or fixing the issue. If you decide that A/C system repair is better for you than investing in an AC system upgrade, the service tech will order any parts necessary and schedule your new appointment to repair your AC. Or, if the necessary part is already handy on their truck, they will begin the air conditioning repair work with your consent.

Remember that throughout Waldorf you’re in good hands with A-PLUS Service Experts Heating & Air Conditioning. Our technicians are NATE-certified and have undergone extensive background checks so you can feel confident with the men and women we send into your home. If you ever think of any questions about your A/C system or what to expect with your air conditioning repair, give us a call around the clock at 301-747-3140 and we’ll be happy to discuss the process.

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At Service Experts, our top priority is always the health and safety of our customers and team. We are following all COVID-19 (Coronavirus) public safety guidelines and adjusting our business practices as needed to ensure customer and employee wellbeing. As a precautionary measure, anyone working on behalf of Service Experts – including our technicians – is being asked to stay home for the recommended 14 day quarantine period if they are returning from out-of-country, have been exposed to a presumptive or confirmed case, or are feeling unwell. We are providing our technicians and other field employees with additional health and safety guidance to assist in keeping our customers and employees safe. Please be prepared to answer brief health and safety questions with our representative. We will continue to monitor the situation and will adjust our business practices as required. We recognize that this may be a particularly stressful time and want you to know that, we are committed to serving you and making your experience as easy as possible.