What Are Trip Charges and Diagnostic Fees?

When you need heating, air conditioning or plumbing services from A-PLUS Service Experts, you will pay for the trip charge and a diagnostic fee individually. Some companies you’ve worked with in the past most likely combined the trip charge and diagnostic fee, but we feel we can offer you better value by separating them.

What Is a Trip Charge?

A trip charge handles the cost for a licensed plumber or HVAC technician to stop by your home. Often called a service call fee, this charge is the standard rate for bringing our technicians, equipment and expertise to your doorstep. If you want to avoid trip charges in the future, you can consider registering for one of our membership programs.

What Is a Diagnostic Fee?

The diagnostic fee covers the services required to locate the root of a problem. With plumbing, this may include scoping. During HVAC repairs, it could involve examining the inside of the cabinet. If you elect to use A-PLUS Service Experts for any repairs, the diagnostic fee is rolled into the repair bill. That said, you are charged for the diagnostic services alone if you don't.

What Is the Difference Between a Trip Fee and a Diagnostic Fee

In most cases, a trip fee gets the plumber or HVAC technician to your residence, while the diagnostic fee covers all the work related to assessing the problem and coming up with a plan for repairs. If you're paying for repairs, you won’t even notice the diagnostic fee because it will be included with the cost of the repairs.

Why Are Diagnostic Fees and Trip Charges Billed Separately?

Other plumbers and HVAC companies will charge one single fee for both the trip and the diagnostics. As opposed to charging you for two services together, we prefer two distinct fees. This enables us to price our services in the fairest possible manner.

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