Service Experts of Raleigh Helps Man Go Above and Beyond for His Neighbor

June 29, 2016

This past May, Service Experts Heating and Air Conditioning of Raleigh accepted a call from a gentleman named Jimmy from the Raleigh area who told Service Experts about a special project he was in the midst of for his neighbor Kyla.

Kyla Tracy is an exceptional 9 year old who was born with Osteogenesis Imperfecta, commonly known as brittle bone disease. She relies on a wheelchair to get around and her house was not wheelchair accessible, due in large part to the size of the wheelchair. When Jimmy learned about the situation, he thought about remodeling the Tracy family’s home to make it fully wheel-chair friendly. However, due to the age of the home, remodeling was going to be a larger project than he first thought. Looking for another way, Jimmy chose to try turning the Tracy family’s carport into a wheelchair accessible mini-suite, which would include Kyla’s own bathroom, playroom, bedroom, and kitchen area.

Ready to get started, Jimmy began contacting local contractors, including plumbers, electricians, and building supply companies and they all said they would be honored to help and provide services and supplies. He called Service Experts of Raleigh for the heating and cooling part of Kyla’s new apartment. A couple of Service Experts residential sales consultants went to the house to ask more about the project and were in awe of how smart and sweet Kyla was and they knew they had to contribute.

Kyla’s father, Jared Tracy, said he had planned to pay for the $12,000 heating and cooling system for Kyla’s new living area, but with the help of Lennox and RE Michel, the team at Service Experts was able to give the Tracy’s an invoice printed with the following:

“We’re honored to present you with a total HVAC (heating and air conditioning) system at no charge as long as we can all have a hug.”

The team at Service Experts of Raleigh were humbled to help provide such an incredible girl with a much-deserved place to live and get around in her wheelchair efficiently and safely. The work isn’t done yet, though. The Tracy’s are trying to purchase a wheel-chair compatible automobile to better transport their family. To learn more or to give to the Tracy’s van, please click through to their GoFundMe account.

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