When your air conditioner malfunctions on a sweltering summer afternoon, you need fast repair services that you can depend on. But with so many companies claiming to offer the very best AC repair services in North America, how do you know which is the right choice for your home? Follow these 10 tips when choosing an HVAC repair company to help you feel comfortable with the service provider you pick out.
Many property owners start their search for an air conditioning repair company on the web. While you’re surfing the web, be sure to look at reviews from past customers who’ve shared their experiences—for better or worse. Look for companies with a high overall review and take the time to read both positive and negative reviews so you understand what to expect.
Word-of-mouth referrals from friends, family or associates are useful when hunting for an AC repair company. Learn which companies the people closest to you have employed for HVAC repair in the past and whether they had a good experience. This firsthand insight and the ability to ask specific questions can help you make an well-informed decision when selecting a service provider.
A specific company may be the best in the business, but it doesn’t matter if they don’t service your neighborhood. Some companies have a limited service area or charge an extra fee for mileage for going to calls at properties outside their normal service area. Ask if your neighborhood is included in the company’s service area. If not, ask if if they’re willing to come to you for an extra fee. Thoroughly weigh your local options before deciding to pay a higher amount for an out-of-area HVAC repair company.
Air conditioners seem to break down at the most undesirable times. Choosing a company that delivers emergency services is vital if you need punctual, reliable assistance on a Friday night or a holiday weekend. Look for “after-hours,” “24/7” or “emergency services” on the company’s internet site, and ask if an extra fee applies for service calls outside normal business hours.
Certifications signify a company’s dedication to high-quality workmanship and professionalism. Look for an HVAC repair company that has earned certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to demonstrate that the company follows industry standards and that their technicians are trained and knowledgeable.
Before entrusting AC repair to just any company, verify that they are licensed, bonded and insured. A licensed company has met the required permitting requirements to do business legally in your state. Bonding means the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or harm to your property while the company’s crews are making the repair. Require proof of licensing, bonding and insurance to make sure you’ve found a legitimate and reliable company.
A company with a long track record of delivering quality service very likely has the experience needed to handle challenging problems. See how many years the company has been in business. Then, ask a professional whether they have previously encountered the problem you need repaired. This type of experience is imperative to ensure consistent, dependable and professional service.
Effective communication is crucial when dealing with any service provider. The HVAC repair company you bring into your home should be responsive, attentive and ready to answer your questions. Try to find evidence of techs going the extra mile in the online reviews you read and pay attention to how you’re treated when you phone the company to ask about a repair.
Obtaining several quotes helps you find a company that offers competitive and honest prices. Be leery of companies that provide low-ball estimates, as these companies may cut corners to keep prices low or tack on hidden fees to their work. The most trusted companies provide comprehensive and transparent quotes up front, guaranteeing you understand the full cost of repairs before work starts out.
Respected service providers guarantee their work and provide warranties for your satisfaction. Such coverage demonstrates quality assurance and helps you continue the process with confidence. A mix of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Finding a good HVAC professional doesn’t have to be a challenge. Service Experts is a national business with hometown heart, ready to serve you with affordable prices, 24/7 emergency service, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioning unit threatens to interrupt your comfort, contact a Service Experts office near you and schedule qualified AC repair services.
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