When your air conditioner breaks down on a steamy summer afternoon, you need fast repair services that you can depend on. But with so many companies claiming to offer the very best AC repair services in North America, how do you know where to turn? Follow these 10 tips when choosing an HVAC repair company to help you feel good about the service provider you pick out.
1. Read Customer Reviews
Many property owners begin their search for an air conditioning repair company online. While you’re surfing the web, be sure to read feedback from past customers who’ve shared their experiences—from people who’ve had both good and bad experiences. Look for companies with a high overall evaluation and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or coworkers are useful when searching for an AC repair company. Find out which companies the people you trust have employed for HVAC repair in the past and whether they had a favorable experience. This firsthand information and the opportunity to ask specific questions can help you make an knowledgeable decision when selecting an AC repair company.
3. Know the HVAC Repair Company’s Service Area
A particular company may clearly be the best, but it doesn’t matter if they don’t service your area. Some companies have a limited service area or charge extra fees for going to calls at properties outside their normal service area. Ask if your neighborhood is included in the company’s service area. If not, determine if they’re prepared to come to you for an added cost. Carefully weigh your local alternatives before deciding to pay more for an out-of-area AC repair company.
4. Find Out About Emergency Services
Air conditioners often malfunction at the most inopportune times. Choosing a company that offers emergency services is crucial if you need punctual, reliable assistance on a Friday night or a holiday weekend. Search for “after-hours,” “24/7” or “emergency services” on the company’s advertisements, and ask if an extra fee applies for service calls outside regular business hours.
5. Check for HVAC Industry Certifications
Certifications indicate a company’s dedication to quality and professionalism. Hunt for an HVAC repair company that holds certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to demonstrate that the company abides by industry standards and that their repair specialists are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before trusting your AC repair to just any professional, confirm that they are licensed, bonded and insured. A licensed company has met the necessary permitting requirements to work legally in your state. Bonding means the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or harm to your property during the repair. Ask for proof of licensing, bonding and insurance to be certain you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a long track record of supplying quality service most likely has the experience it needs to handle complicated repairs. See how many years the company has been operating. Then, ask a tech whether they have previously tackled the problem you need addressed. Such experience is essential to ensure consistent, reliable and professional service.
8. Assess the Company’s Communication and Customer Service
Effective communication is essential when dealing with any service provider. The HVAC repair company you bring into your home should be responsive, attentive and ready to answer your questions. Keep an eye out for evidence of technicians going the extra mile in the online reviews you read and pay attention to how you’re treated when you phone the company to ask about a repair.
9. Compare AC Repair Estimates
Obtaining several quotes helps you find a company that offers competitive and fair prices. Be leery of companies that give low-ball estimates, as these companies may cut corners to keep prices very low or tack on hidden fees at the end. The most trusted companies provide comprehensive and transparent quotes up front, making sure you understand the full cost of repairs before work commences.
10. Evaluate Warranties and Guarantees
Dependable service providers guarantee their work and offer warranties for your peace of mind. Such coverage shows quality assurance and helps you choose a company for your home with confidence. A combination of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Selecting a good HVAC professional doesn’t have to be challenging. Service Experts is a national company with hometown heart, ready to serve you with affordable prices, 24/7 emergency support, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning ac threatens to disrupt your comfort, contact a Service Experts office near you and schedule professional AC repair services in Waldorf.