Commonly Available Job Positions at A-PLUS Service Experts Heating & Air Conditioning in Waldorf Jobs at Service Experts Heating and Air Conditioning General Manager The General Manager is in charge of directing and organizing all activities of a Service Experts Heating and Air Conditioning service office. The General Manager manages the P&L, drives sales, and provides guidance to all employees and processes for the location. Service Technician The Service Technician conducts diagnostic, service, and/or maintenance work on residential and/or commercial heating, ventilation, and air conditioning equipment and accessories. The Service Technician speaks with residential and/or commercial customers to respond to their questions, resolve concerns, and verify complete customer satisfaction. The person filling the position also advises the customer of recommended products and services and works under the supervision of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician completes HVAC equipment and accessory installation and start-ups on residential and/or commercial jobsites. The individual filling the position also completes installation and service on inside air products and equipment, as well, and has the expertise to understand controls and wiring graphics and schematics. Customer Service Specialist The Customer Service Specialist handles customer questions, complaints, and billing questions with the highest measure of respect and professionalism to solve customer concerns with a same-call resolution. The Customer Service Specialist is also responsible for supporting day-to-day operation of the Service Experts Heating and Air Conditioning service office. Dispatcher The Dispatcher, following company radio and pager processes, dispatches calls to Service Technicians, Maintenance Technicians, and Installers. The person filling the position also corresponds with the customer to confirm the customer is aware of scheduled appointments, respond to queries, and to help resolve issues. The Dispatcher strategically plans and routes the most ideal technicians following established company policies.