"Technician was thorough and prompt."
"Were thought, thorough, and responsive."
"Greg and Roger work great as a team. The work was done most efficiently and professionally."
"Excellent experience from scheduling to performance of service"
"The tech took off a broken sensor left on from my old ac unit. He also tried to sell me 2 UV lights saying I had mold. Every time your techs come out they try to sell me ..."
"Everything was done in a 5-star format."
"Technician was knowledgeable
"Technician showed up on time and was both professional and courteous."
"While installing new humidifier on furnace, your technician extinguished pilot light on hot water heater. I had to call plumber to check for other damage and to relight p..."
"Josue was very well knowledgeable in the Air Conditioner leaking water and Clarksburg Plumbing just left and knew it was not plumbing issue the leak. Josue excellent cus..."
"Keith was very professional. I am a fussy housekeeper and before I said anything he put on shoe covers. I remarked not all companies automatically do that. Keith said ..."
"Josue Arias, the technician was outstanding. He was on time, courteous, thorough, knowledgeable, and very skillful at diagnosing and making repairs."
"Good service. Prompt clean work and thorough. Pleasant."
"Technician was punctual, highly professional and personable. Great representative of your company"
"The service rep was very polite, respectful and assured us he would address our concerns and do a good job."
"The technician came when he said he'd come, checked everything, said we needed a new filter and had one on his truck. Everything was fine."
"Thoughtful responses to questions. Clear and complete."
"My scheduled appointment wasn't in the system and tech wasn't sent. On-call tech was good, but scheduling service is terrible."
"The technicians have been late for the past 2 appointments. They did not call me this time to let me know that they would not arrive within the appointment window."
"Technician was very nice and professional"
"Keith came on time. He was courteous and efficient."
"you service experts are always professional and considerate when coming to the house."
"The young man who came to my house was smart, efficient, and helpful"
"The tech I I a was very professional and addressed the issues and made suggestions for better air flow. I was very impressed with his expertise."
"Technician arrived timely, was professional and knowledgeable."
"very good job and suggestions for improvements, but 1 and half hour late to come."
"The odor I complained about is still there."
"Keith was great - big smile, friendly, efficient, eager to explain what he was doing, and helpful. Thanks, Keith!"
"Technician was very knowledgeable nd answered all my questions"
"Greg was pleasant,courteous,and knowledgeable. He also explained what he was doing and gave me lots of information re my furnace."
"Greg is very efficient and very knowledgeable. This was the first time I specifically asked for him (because I liked him when he came last season) and I will ask for him..."
"Technician was prompt, polite, informative and pleasant."
"information left me about a problem was very vague and concerning and although I did receive a follow up call about a week later I was never contacted with the answers to..."
"Keith is excellent. Very professional and very helpful. "
"came promptly, did what he had to do quickly and efficiently"
"came to house within an hour when AC was not working and the humidity and temp was unbearable."
"Davontay was extremely professional and did a great job explaining what needed to be done and leaving a very clean work space. He was easy to work with and very respectfu..."
"Great guy...very nice and represents the company well."
"Technician knew what he was doing."
"Things went smoothly, on time, and essentially as promised."
"Very satisfied when they came. Only complaint is that they said they would call and then come on Sunday and to sit by the phone. they never called or came. the next da..."
"Friendly, informative, prompt, quick"
"tech was not able to solve my had to call in another to verify my problem resulting in 2 week delay during heat wave"
"He seemed quite knowledgeable in his field of expertise."
"The technician(s) were very professional, pleasant to deal with."
"Excellent service, technician came at the end of the appointment window. They usually arrive late so this was an improvement."
"Technician was very personable, knowledgeable, and explained in understandable terms each step he was performing."
"The tech didn't know how to work the thermostat which was installed with our new system by your company, disappointed "
"He, at all times, knew what he was doing."
"On time, quick professional service."
"Very competent service tech"
"I want to thank Tay for helping me get my AC back in working order... he was very polite, efficient, wonderful... I would recommend this company. The company that instal..."
"Tay was very helpful and pleasant to work with."
"Ali is very efficient and personable."
"Jim, our sales rep, was very kind, professional, and excellent.
He really tried to help us. "
"Such a friendly, helpful, informative technician."
"very courteous and professional"
"Came right away for diagnosis and on time for service.
"Very happy that the problem was found and I didn't need to buy a new $850 wifi thermostat. Glad to know the problem was discussed at morning meeting, and Tech learned ne..."
"Fast, yet thorough. Nice experience."
"Technician provided essential safety advice. I felt he was genuinely concerned about my problems."
"Told system was leaking coolant and needed replacement. It was not true."
"Fixed the issue relatively quickly"
"on time very friendly, focused on solving the problem the first time"
"Technician did not arrive during the window promised. "
"Ali has been to my house several times always ready to answer questions and provide sound advice. I feel very confident when he is on the call"
"Punctual, great care and knowledge of equipment working on. Extremely courteous. "
"We thought Elton was great and very helpful, but were frustrated that the problem seemed to arise from an incorrect part installation."
"Technician Tay seemed very knowledgeable and thorough. he took his time to explain what he was inspecting as he checked specific components of the system. "
"Technician arrived on time - in fact a little early - and did the system check quickly and efficiently."
"My technician was incredibly thorough, not only taking his time with the servicing of our units, but explaining to me what he was looking for and providing guidance on ho..."
"My feeling at time of survey"
"Was very satisfied indeed with the service, and liked Ali a lot - he even found a surprise leak in the basement (not connected with the heating-a/c units and I had not n..."
"He was informed, answered any questions and was very courteous. As far as I know he did a good job."
"The technician came on time and did a good job"
"Ali has come here before. He works quickly, cleans up and explains what he did and tells us how our furnace is working"
"Polite and knowledgable "
"Technician really knowledgeable and informative."
"Tech arrived on time and proceeded in a professional manner performing his work promptly. Finished on time and AC is working as promised. Left premises as he found them."
"Your technician was very good and professional."
"Please cancel the maintenance agreement and refund the amount for the unexpired period
I find that you use this agreement to promote your business and squeeze money out..."
"Gregory worked hard and long to solve a difficult repair."
"We have been customers for many years and have always received superior service and products from Parker Pearce"
"very personable, helpful with answering my questions, and nice to be around"
"Gregory figured out the problems, installed a temporary fix, and scheduled an appointment for July 12th for the final repair. "
"Appt 8-10 tech didn't arrive until 10:35. No call was made to let me know what was the status of the tech."
"Ali was professional, honest, courteous and answered questions in a straight-forward manner."
"Technician was very thorough and answered any questions I had."
"Did resolve the issue with the capacitor same day but took 2 fuses and a run to the warehouse."
"Christian did a great job working on our attic AC system. "
"Greg knew how to stop our system from whistling. He is very thorough and explains what he has done."
"My appointment was from 8-10 and the technician arrived at 10:25. He did not call to say he would be late and did not apologize for the inconvenience. I was only given ..."
"Work is not complete. Follow-up visit scheduled for Friday 6/30. Outside faucet (bib) is the second failure in two years, and parts not available locally. Poor design. ..."
"David, my technician, was very knowledgeable, very helpful in responding to my questions and very thorough in his job. I felt that I was in very professional and compete..."
"Very polite and informative service rep. "
"He was prompt, courteous and efficient."
"Technician was knowledgeable, polite, patient, on time, organized, neat, cleaned up after his work. Good guy!!"
"Edwin is the best technician. He is thorough and checks every part of the system. "
"Ali is alway on time, thorough, honest and pleasant to work with!"
"Tech didn't come during appointment time. When I called, operator lied to me that PP had called me 30 mins out on all three of our contact numbers and didn't answer. Bt..."
"Rep. was efficient and professional, explaining his findings +"
"Greg was fine and tried to fix the problem but it was not fixed. So we have another service person coming out today. Greg made no promises that it would fix the issue b..."
"overall, I think the technician was more interested in selling me a new unit than working on my unit. "
"Technician was polite and knowledgeable."
"Keith was professional and diagnosed the problem quickly. He was in and out in less than an hour and fixed our air conditioner."
"We like Ali, our technician, and the fact that he has been here before and knows our equipment. It is reassuring to see a familiar face each time and to know that a prof..."
"we have always been pleased with the work done by SE
"Polite and knowledgeable.
"The technician was very knowledgeable and helpful."
"Ali checked inside unit, air filter, and outside unit."
"technician was friendly, helpful, thorough,and efficient."
"Technician was very knowledgeable and friendly."
"Edwin worked quickly and efficiently while still taking time to explain what I needed."
"The technicians are always polite, efficient, and respectful.a"
"Technician was very honest and informative. "
"Edwin is the best. Very professional and I trust him."
"The tech was to arrive earlier that expected and they called to make sure that some one was going to be at home, thank you. Tech works well, thanks. "
"Keith did a thorough job checking our system. He is very professional"
"Very professional and knowledgeable. "
"Speed, efficiency and knowledge of the "expert""
"service was great. Polite technician. But he arrived 1.5 hr after the scheduled slot."
"Kam is always efficient, polite, wear covers on his shoes and doesn't try to sell me stuff I don't want or need."
"Edwin is an excellent technician."
"very professional, courteous"
"Professional, friendly service. Updated our main furnace to allow better clearing and cleaning of humidifier lines."
"This time we were satisfied, but really, he corrected what was done wrong last time."
"The person that came was pushing to sell a new system. "
"Very thorough. He explained how to do ongoing maintenance of a problem he encountered.
"He showed up not too late, and performed the service. Lectured me at length on forgetting to change filter (not appreciated), and forgot to give my son, who was the pers..."
"On time an professional "
"Professional, knowledgeable, on-time"
"Because of scheduling and the technician ALI"
"The tech was very polite, arrived within the time frame booked and seemed thorough."
"The tech was very thorough in performing maintenance on my heating and air condition units."
"Oscar is very knowledgeable and personable. I am disappointed to learn that he has decided to choose another company to work for and that he will no longer be our techni..."
"He did a very thorough check and answered any questions I had.
He was very proffessional"
"I like seeing techs I know from previous service. Also he was courteous, obviously knowledgeable, and helpful when I had questions."
"Davontay explained everything that needed to be done and completed the work carefully & efficiently."
"Technician was very knowledgeable and excellent with checking out the workings of the equipment."
"Tech was on time, efficient, helpful. "
"Edwin was very good. He explained everything. The only thing I didn't like is that a 8 year old machine had so many problems. "
"The technician was reluctant to enter the crawl space where the HVAC unit was located. When I told him the problem and Before he even looked at the unit he tried to tell ..."
"Very methodical and respectful. An excellent employee."
"inside and outside checked - working ok"
"(I'm not an AC expert) but he impressed me that he knew his stuff."
"technician was very knowledgeable and gave helpful tips"
"Tech very mannerly: worked quickly; seemed to know what he was doing and was efficient."
" Technician was very personable and professional. Explained everything well."
"Oscar and Elton are the only ones I use."
"technician arrived on time and kept me aware of his estimated arrival time. He we thorough and efficient."
"The service technician was very thorough and explained things to me that no one had done before."
"Alí was on time, very courteous and explained everything he did and why he was doing it"
"He arrived on time, was pleasant and did what he was supposed to do."
"Keith Thomas was excellent. Very quick and very responsive. Answered all my questions and was extremely helpful."
"Knowledgeable technician, who arrived on time, and was efficient in doing his work."
"Technician appeared to be knowledgeable."
"Service Technician was very professional and courteous."
"The service man was so prompt, efficient and clarified everything to me."
"Man came in did what he had to do, politely answered questions"
"Polite, thorough, informative. "
"Oscar was determined to find the problem, even though it was not due to the HVAC."
"All of the Techs are very good but Kam was fantastic! Came a little earlier as hoped for, very informative and went the extra mile to make sure everything was working pro..."
"Kam arrived quickly, diagnosed the problem, and repaired it. He had the fuses and capacitor inhis truck so there was no delay. He was very professional and helpful."
"Technician competent, thorough, reasonable."
"very thorough, very courteous, very efficient"
"Edwin seemed to know what he was doing, and as far as I could tell was doing it right."
"Edwin was very professional in dealing with me as a customer. Using the error code, he tried to repair the problem, and that failing then recommended replacing the failin..."
"The technician was on time and finished the job in a very short time."
"Courteous and efficient"
"Technician showed me some residue inside conditioner explaining that this was the kind of thing that built up in an old system. He also recommended a better filter than t..."
"I was disappointed with the fee and timing of this maintenance call. This was our season start up for our home air conditioner service. The system was recently installe..."
"Came on time. Put socks over shoes. Seemed to do a good job. I am not a tech so it is difficult to know "
"Early, nice, skillful, conscientious "
"Everything was done timely, and efficiently."
"Keith came on time, was efficient, explained his work to me."
"Edwin did a thorough analysis and was very professional. I needed a capacitor replaced and the AC cleaned and was dismayed at the cost. Edwin clearly explained why the se..."
"Very knowledgeable and efficient."
"VERY PROFESSIONAL. ANSWERED SOME QUESTIONS"
"Technician knowledgeable and polite and explained things"
"Understood the problem and address them in a professional matter"
"The tech. was on time, friendly, and helpful, and didn't make a mess!"
"Technician arrived in timely fashion and performed efficiently and satisfactorily."
"Ali was informative, objective and always courteous"
"He was on time for my appointment. He kept me inform as to what he was doing.
Very polite and professional."
"Tech was professional and thorough also punctual."
"Greg was courteous and professional. He answered any questions I had."
"The only reason I didn't give a 10 is because he didn't have a filter with him, nor did he have the correct light to detect leaks in the outdoor AC unit."
"Very polite and respectful."
"Technician was on time, courteous, efficient, and thorough"
"The man was very knowledgeable"
"thorough service and very efficient"
"He was very thorough, gracious, and helpful in answering my questions."
"The technician checked our system and found everything working well. He ordered a new filter and will deliver it this week. "
"Greg was great in explaining what he had done and what we needed to do
Very neat also"
"very pleasant, thorough, professional"
"Service agent is kind and efficient"
"very informative and professional"
"Oscar did an excellent job. He explained everything very clearly, arrived on time, was efficient in his work, and was courteous and friendly."
"The technician, Keith Thomas, was on time, very professional, and was very clear about what had to be done to get the system in shape for the summer, including installing..."
"Technician is on time, thorough, and explains what he has done and why."
"He answered several questions I had about the humidifier attached to our furnace."
"Answered all my questions"
"The technician arrived at the promised time and was courteous and professional. He took the time to answer all my questions and was able to address cooling issues."
"Polite tech, right to work, neat, explains what he's doing, seemed efficient."
"Fast, efficient,clean,courteous and on time."
"The technicians were very professional. They explained what they did and gave me a list of recommendations. "
"On time, polite, efficient, respectful of house and yard,knowledgable"
"Polite, answer all questions, explained all that he was doing, provide advice re more efficient use "
"Edwin is always courteous and spent some time until he found the problem and corrected it"
"Edwin arrived on time, efficiently performed spring service and assisted with re programing thermostats."
"Technician was very thorough and very knowledgeable."
"Edwin was professional, knowledgeable, and made appropriate suggestions (replace the filter, clean the condenser coils)."
"Edwin was courteous, friendly and knowledgable. "
"Polite and helpful technician offered suggestions and labeled furnace to ensure proper filter use moving forward. I like that you guys call us to schedule maintance...too..."
"This is the second time today that I've tried to complete this survey. The first time, it did not send when I his the "submit" button. I remember having a similar probl..."
"Everything checked out, filter replaced. Good to go."
"Excellent, courteous service by technician, including full details regarding system performance."
"Tech on time and very professional service!"